SANTA CLARA, Calif.–(Business WIRE)–ServiceNow (NYSE: NOW), the main electronic workflow corporation that would make do the job, perform superior for folks, has been named a Leader in the Forrester Wave™: Organization Services Administration (ESM), Q4 2021. ServiceNow attributes this recognition to its important differentiator of featuring a solitary platform, solitary data design, and single architecture for ESM, and ongoing innovation in superior system attributes, these kinds of as AI/ML and Organic Language Question (NLQ).
In accordance to the report, “Strategically, ServiceNow continues to be the most bold ESM vendor in the market, searching for to additional the automation, employee services, and personnel working experience enhancements it brings to shoppers… ServiceNow’s breadth and depth of capability is unmatched in pushing forward main platform capabilities, raising the quantity of AI/ML capabilities, and extending into new capabilities like shopper good results management (CSM) and AIOps.”
“As providers keep on to navigate the new globe of hybrid perform, ServiceNow continues to be focused on assisting our clients run additional productively across IT, HR, Amenities, Procurement, Authorized, and additional,” said Blake McConnell, SVP of Worker Workflow Goods at ServiceNow. “We believe that this recognition by Forrester underscores our determination to delivering workflows that not only unlock efficiency across the enterprise, but also allow fantastic encounters and enhanced operational performance in an ever-changing function surroundings.”
ServiceNow’s ESM remedies supply a streamlined platform for Organization Services by extending abilities beyond know-how services into business enterprise-centric automation use conditions to rework the way operate receives completed, empowering buyers and workforce to perform smarter, simpler, and extra efficiently.
Constructed on the Now Platform, ServiceNow’s ESM remedy serves as the working foundation for any group with an Business Shared Expert services framework, these kinds of as International Business Assistance, and addresses many use cases across IT and lines of small business, such as:
- Rapid development and deployment of workflows to support new worker solutions across the company using reduced-code
- Cross-departmental out of box workflows supporting end-to-conclude method automation
- Shipping and delivery of a unified request expertise, enabling the business to satisfy worker requires and to resolve requests seamlessly leveraging automation and integrations to back-conclude units of document
- Identification of styles and traits for stop-to-conclusion providers encompassing many enterprise procedures
For far more info on ServiceNow’s solutions, check out: https://www.servicenow.com/solutions-by-category.html
A complimentary copy of the Forrester ESM Wave report is readily available in this article.
ServiceNow (NYSE: NOW) is generating the entire world of work, work improved for people. Our cloud-primarily based platform and methods produce digital workflows that make wonderful experiences and unlock efficiency for staff members and the company. For additional details, check out: www.servicenow.com.
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