FlavorCloud, an international logistics software company, has partnered with ShipBob, a global strategy firm that uses selling channels to distribute customer orders, according to a Thursday (April 14) press release.
Under the terms of the deal, ShipBob will integrate with FlavorCloud’s platform and its international services. The collaboration is expected to allow customers a seamless cross-border shipping and returns experience, the release stated.
The partnership opens the door for ShipBob customers to distribute orders guaranteed delivery duty paid (DDP) to more than 200 countries, according to the release. The firm will collect duties and taxes at checkout.
FlavorCloud provides a collection of duty and taxes, compliance with trade regulations, customs filing and clearance for their customers, a first for ShipBob customers, the release stated. Shipping DDP allows ShipBob customers a way into premium international parcel shipping services, routinely required to grow the number of customers worldwide.
“By partnering with FlavorCloud, we’re able to automate calculations of cross-border duties and taxes at the cart level and tap into their algorithm for the best rates and DDP options for international shipping,” said ShipBob Chief Product Officer Raji Bedi in the release.
Paul Jackson, co-founder of Animalhouse Fitness, said in the release his company has tried using delivered duty unpaid shipping from the United States to Canada and realized what a pain it was from a customer experience standpoint. After implementing ShipBob’s DDP shipping solution via FlavorCloud, he said the firm has seen a nearly 25% increase in revenue.
In September, ShipBob CEO Dhruv Saxena told PYMNTS that direct-to-consumer (D2C) brands should think of fulfillment “as being an extension of the values that they are trying to convey to the customer … and the user experience.”
Read more: ShipBob CEO Says D2C Differentiation Must Extend to Fulfillment
